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Ordering

Frequently asked questions regarding the before and after of ordering our repair services.

How long do repairs take?

Once your data collector is delivered to us, we’ll have it repaired and shipped out to you in 24 hours or less, provided there are no additional issues with the device. If your device arrives on a Friday, Saturday or a holiday, your package will be shipped out the next business day.

Are there any customer reviews regarding your repair services?

Absolutely, although most orders are made through our website, some customers order through our eBay store and have left some feedback regarding their experience with us. Please follow this link to see how pleased our eBay customers are with their data collector repairs.

I need several repairs done on multiple devices, how do I specify which device gets which repair?

If you are sending us multiple devices that need various different repairs, simply use the "Order Notes" text box located on the checkout page to inform us of which devices should get which repairs. We recommend either identifying each device by it's serial number and listing each repair next to each serial number OR you can simply tape a note onto each device stating which repairs are needed.

Has my order shipped?

Click the "My Account" link near the top right hand side of our site to check your orders status. You will also be notified via email with a shipping tracking number as soon as your device is shipped back to you. Please note that it may take up to 24 hours after we've shipped your device until you receive an email from us with your tracking number.

How do I change quantities or cancel an item in my order?

Email or call us if you'd like to make any changes to or cancel your order.

How do I track my order?

Click the "My Account" link near the top right hand side of our site to track your orders. You will also be notified via email with a shipping tracking number as soon as your device is shipped back to you. Please note that it may take up to 24 hours after we've shipped your device until you receive an email from us with your tracking number.

My order never arrived.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance.

An item is missing from my shipment.

If you believe there is an item missing from your package please contact us via email or phone so we can resolve this as quickly as possible. Please note that loose accessories such as styluses, chargers or any other items other than the device itself should not be included in your package when you first ship it to us. Any of these items may become lost and are not guaranteed to be returned to you.

My data collector model is listed "Out of Stock", do you have an ETA?

Out of Stock items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will update the status of the product.