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Shipping and Returns

Frequently asked questions regarding shipping and returning your device.

Do you offer shipping insurance on return shipping?

Yes we do, on the checkout page you will have the option of shipping insurance for either USPS or FedEx. These are additional expenses that will increase your return shipping costs. All return shipping insurance is provided through the shipping carrier selected during checkout and any insurance claims will be processed by them in accordance with their terms of service. We recommend insuring your package for the fair market value of the contents as this is what the shipping carrier will use to determine any insurance claims in the rare event of a lost or damaged package. Please note that a delivery signature will be required on all insured packages.

Can I drop off or pickup my device locally?

Sure, if you would like to drop off your device locally, please visit the address listed on our contact us page, after purchasing your repairs on our website, and leave your device and printed invoice with the representative at the front desk. Additionally, you can also pickup your device locally after it's been repaired by requesting "Local Pickup" in the Order Notes text field on the checkout page. You will not need to select any signature or shipping insurance for local pickups.

Can you return my items via a shipping carrier other than FedEx or USPS?

We strive to please all of our customers and are willing to ship via another carrier if necessary. Please make this request by emailing customer support.

Ready to send your device into us?

Please follow our "Shipping Guidelines" in order to properly ship your devices to us.

Can I get Saturday delivery?

USPS will deliver on Saturday at no additional charge, however our FedEx rates online allow for delivery Monday through Friday.  We can have items delivered on Saturday, however there is an extra fee involved.  This is a "Saturday Delivery Fee" and the shipping service must also be upgraded to "Priority Overnight". Please contact us to setup this shipping option.

FedEx, Touchscreen Doc's carrier of choice!

We have specifically added as many FedEx shipping options as possible so you get your device back at the speed and price that you want. Here are a few simple explanations on our shipping options:

INBOUND (Before repair):
-You send any item in using your own carrier. Just pack it and ship it. There's no charge from us for that!

OUTBOUND (After repair):
-Simply choose whether you want your repaired item sent back "OVERNIGHT" or "2 DAY" . Just to clarify, "OVERNIGHT" means the next business day, and does not include weekends or holidays.

Warranties and RMA Procedure.

If you've reached this page, it may be that you have a warranty claim that needs to be obtained for a repair that we performed on your device.

We apologize for any problems that you may have with a repair that was completed through our service department. We want to make it right! Please email us your order number and the issue you are experiencing.