Frequently Asked Questions
Here's a list of the most common questions customers ask us. If you can't find the answer to your question, please feel free to email or call us.
Ordering
- How long do repairs take?
- Are there any customer reviews regarding your repair services?
- I need several repairs done on multiple devices, how do I specify which device gets which repair?
- Has my order shipped?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- My data collector model is listed "Out of Stock", do you have an ETA?
My Account
Shipping and Returns
- Do you offer shipping insurance on return shipping?
- Can I drop off or pickup my device locally?
- Can you return my items via a shipping carrier other than FedEx or USPS?
- Are you ready to send your device into us?
- Can I get Saturday delivery?
- FedEx, Touchscreen Doc's carrier of choice!
- Warranties and RMA Procedure.
International Shipping
Questions Regarding Your Device
- Will I lose any of my software or other data on my device?
- What if I send you my device and it turns out that the screen is not the problem?
- Do you only replace touch screens?
- There are dead spots on my touch screen where the stylus does not work.
- My touch screen is completely unresponsive.
- I frequently lose screen alignment on my data collector.
- My touch screen doesn't work in hot or cold weather.
- My screen stops working temporarily/permanently after using my device in the rain.
- My device isn't listed on the website, can you repair it?
- I tried to repair my device and I damaged it, can you repair it?
- The backlight on my LCD screen is very dim, completely dark, or fluctuates erratically.
- My screen has vertical or horizontal lines running through it, do I just need a new screen?
- My keypad is missing some buttons or has tears, should I have it replaced?
- I have to press some keypad buttons on my keypad very hard or multiple times before they register.
