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Everything You Need To Know

These simple five steps will guide you through the process of purchasing a repair service for your data collector or controller. Please email or call us if you need assistance ordering online or ordering over the phone and we’ll be glad to help you.

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Our Simple Five Step Process

1

Ordering Repairs - Add the repair service(s) you need for each device to your shopping cart. If you need several repairs on multiple devices, make a note of what device gets which repair at the checkout page, read more details hereAs we are a repair service center only, we do not sell any parts.

2

Return Shipping – At the checkout page, you will be prompted to select USPS or FedEx return shipping and insurance options. This will be the shipping we use to send your package back to you after repairs, it is not the shipping you use to initially send us your device.

3

Shipping Us Your Device – Please read our Shipping Guidelines page before and after placing an order. Ship us your device through your preferred carrier (e.g. USPS, UPS, or FedEx). We recommend that you remove your device's battery pack to save on shipping costs. Please do not include any additional accessories.

4

Diagnostics – We offer free diagnostic testing before repairing your device and will notify you if there are any additional recommended repairs. Issues such as internal water damage/corrosion will not be able to be repaired and will require that the device be shipped back at the customers expense.

5

All Done! – We'll have your device repaired and shipped back to you within 24hrs of receiving it! A tracking number will be emailed to you as soon as your package is in the mail. Your new screen will have a temporary screen protector installed for shipping protection, please remove it.

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